Coordinated Systems, Inc. (CSI) delivers call recording and quality monitoring solutions for call centers. CSI is the developer of Virtual Observer, a leading software system used in numerous healthcare organizations and insurance companies, financial institutions and credit unions, catalog companies and more. Virtual Observer enables call centers to record customer interactions and to improve agent performance.
CSI was founded in 1972 and has been in the call center solutions business since the early 90s. CSI's operating philosophy is to provide customers with "Simple, Effective and Affordable" solutions which enable companies to acquire robust quality monitoring features at a lower cost of ownership. CSI maintains a 97.5% customer retention rate.
CSI is an Avaya DevConnect Gold Partner. Virtual Observer supports Avaya, Cisco, ShoreTel, Siemens, Nortel, 3com, Mitel, NEC and many more phone systems.
CSI also sells Virtual Observer through an extensive partner network.
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Virtual Observations Company Blog
