Excerpt from website:
For over 100 years, the State Bank of Cross Plains has been dedicated to providing financial advice and dedicated service to the residents, businesses and communities of Dane County, Wisconsin. As we continue to grow, we have recommitted ourselves to certain core values which have been the cornerstone of our Bank's success. Those core values include the following:
We believe our bank family is our most important asset.
It is our goal to be an excellent employer for our banking associates. In addition to competitive wages, we offer high caliber yet cost effective health and dental plans, and a solid 401K retirement plan. We also provide continuous education programs such as our own Corporate University. We understand that Quality Service starts with Quality Employees.
We are committed to providing service excellence and developing customer relationships.
We constantly request feedback from our customers to improve our service levels. From mystery shoppers to customer surveys, we measure how we are doing and develop ways to improve service quality. We seek to strengthen customer relationships through targeted programs like our Prime Time Plus Club. The Club offers informational seminars, social events and deluxe tours.
We encourage teamwork in everything we do.
We recognize that Together Everyone Accomplishes More. As a team we can provide our customers with a wide range of personalized financial services including trust and brokerage, deposits and loans.
We will continue to be an active participant in our communities.
We are proud to have over 100 associates involved in many service organizations around Dane County as well as actively participating in the communities where they live. Our employees support numerous causes and have donated thousands of dollars and countless hours to support local schools and non-profit causes such as Special Olympics, United Way, Relay for Life, the Leukemia Society and much more.
We insist on confidentiality, honesty, and integrity.
We consider it as important to safeguard our customers financial information as it is important to safeguard their actual investments. Our employee code of conduct demands an exceptionally high standard of conduct.
We will remain flexible, innovative, and progressive.
We continue to develop new products while at the same time enhancing existing services we provide for our customers. Our electronic banking products, for example, are state of the art.
We believe in fun and celebration.
We are aware of the fact that employees who are happy with their environment are more efficient and effective in their service efforts. We promote an atmosphere of respect, caring and even fun within our workplace.
We will remain an Independent Community Bank.
With offices in Black Earth, Cross Plains, Madison, Middleton, Mt. Horeb, Oregon, Verona, and Waunakee, it is our intention to build upon the core values that existed at the founding of the State Bank of Cross Plains in 1908. We believe that remaining an Independent bank allows us the opportunity to focus our efforts on service to our Community and to our Customers.