FedEx Corporation

fedex.com

FedEx Corporation (NYSE: FDX), is a logistics services company, based in the United States. Previous names were Federal Express, Federal Express Corporation, and FDX Corporation.

FedEx is a syllabic abbreviation of the company's original name, Federal Express, used until 2000.

FedEx Corporation

Type	Public (NYSE: FDX)
Founded	1971
Headquarters	Memphis, Tennessee, United States
Key people	Frederick W. Smith, Chairman, President Alan B. Graf Jr., CEO T. Michael Glenn, EVP/CFO EVP-Marketing Robert B. Carter, EVP/CIO
Industry	Courier
Products	See complete products listing.
Revenue	▲$36 billion USD (2007)
Operating income	▲$3.276 billion USD (2007)
Net income	▲$2.016 billion USD (2007)
Employees	275,000 (2006)
Subsidiaries	FedEx Office, FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Supply Chain, FedEx Trade Networks, FedEx Services
Website	www.fedex.com

History

Frederick W. Smith's grandfather was a steamboat captain and his father built a bus system that led to the southern Greyhound Bus system. This gave Smith a seeming history and influence to do something with travel and business. The original funding for FedEx came from an investment of $4 million that he inherited from his father. Venture capitalists gave Smith $80 million to help him purchase his first Dassault Falcon planes. His college professors rejected his initial idea, but the venture capitalists that backed him with the large sums of money seemed to have more faith in him. Smith's company didn't always go as well as planned, however. Postal companies held a monopoly that prevented FedEx from delivering packages, and also airline regulations restricted the size of the planes which they could fly. Smith was so desperate in 1973 that he flew to Las Vegas, won $27,000 at a blackjack table and wired it back to his company.

Previous Events:

1971: Founded as Federal Express by Fred Smith in Little Rock, Arkansas.

The original Federal Express logo designed by Richard Runyan in 1973 used until name change in 1994
1973: Moved to Memphis, Tennessee and Memphis International Airport after lack of support from Little Rock National Airport.
April 17, 1973: Starts operations with 14 Dassault Falcon 20s connecting 25 U.S. cities.
1977: Cargo airline deregulation is enacted and FedEx purchases its first large aircraft: seven Boeing 727s.
1978 Listed on the New York Stock Exchange under the symbol FDX.
1979 First carrier to start using a computer to route packages.
1981 Begins international service to Canada.
1981 Officially Opens its SuperHub Memphis International Airport.
1983 Becomes the first United States company to reach revenues of $1 billion within 10 years of startup without merger or acquisition
1984 Acquires Gelco Express International and starts service to Asia
1984 Starts a fax service known as Zapmail. Offered fax transmission to customers as a means to expedite delivery of documents. This service would later become a commercial failure and resulted in a $320m write-off.
1986 Introduces tracking to the shipping industry, allowing customers to see where their shipments are.
1989 Acquires Flying Tigers to expand its international service.
1994 Officially adopts the "FedEx" name, until then the abbreviation was unofficial.

A FedEx Express delivery truck, showing the dual branding—both "FedEx" and "Federal Express"—the company used from 1994 to 2000
1994 Launches FedEx.com allowing customers to track shipments online.
1995 Acquires air routes from Evergreen International and starts service to China.
1998 Acquires Caliber System Inc. which included RPS, Inc., Roberts Express and Viking Freight.
1998 Changes name to "FDX Corporation".
1999 Acquires Caribbean Transportation Services.
2000 "FDX Corporation" is renamed "FedEx Corporation" and operating companies are rebranded with the FedEx logo.
2001 Starts providing air transportation for a large amount of United States Postal Service mail.
2001 Acquires American Freightways.
2001 FedEx Freight is established. American Freightways operates as FedEx Freight East while Viking Freight operates as FedEx Freight West.
2003 FedEx Express becomes the first shipping company to use a hybrid-electric truck.
2003 Acquires Kinko's and creates FedEx Kinko’s Office and Print Services.
2006 Acquires Watkins Motor Lines which becomes FedEx National LTL within FedEx Freight.
2007 Acquires ANC, a UK shipping company and Flying-Cargo Hungary Kft to boost its European shipping.

In December 2007, the Internal Revenue Service of the United States 'tentatively decided' that FedEx Ground Division might be facing a tax liability of $319 million for 2002, due to misclassification of its operatives as independent contractors. Reversing a 1994 decision which allowed FedEx to classify its operatives that own their own vehicles, the IRS is auditing the years 2003 to 2006, with a view to assessing whether similar misclassification of operatives has taken place. FedEx denies that any irregularities in classification have taken place, but is facing legal action from operatives claiming benefits that would have accrued had they been classified as employees.

Operating units and logos

FedEx is organized into operating units, each of which has its own version of the wordmark, designed by Lindon Leader of Landor Associates, in 1994. The Fed is always purple and the Ex is in a different color for each division. The original "FedEx" logo had the Ex in orange; it is now used as the FedEx Express wordmark. The FedEx wordmark is notable for containing a hidden right-pointing arrow in the negative space between the "E" and the "X".

FedEx Airbus A310-200

FedEx Express - The original overnight courier services, providing next day air service within the United States and time-definite international service. FedEx Express operates the largest civil aircraft fleet in the world and the largest fleet of wide bodied civil aircraft, it also carries more freight than any other airline.

FedEx Ground - Guaranteed day-definite delivery within the United States and Canada at a cost savings as compared to time-definite FedEx Express. Uses a large fleet of trucks which are owned by the independent owner/operators and drivers are independent contractors who control individual delivery routes and territories. Formerly Roadway Package System (RPS).
- FedEx Home Delivery - A division of FedEx Ground, specializing in residential delivery Tuesday through Saturday and offers delivery options to provide more flexibility for residential recipients. The logo includes a drawing of a dog carrying a package known as spot.com. FedEx Home Delivery only operates in the United States. To make up the difference, FedEx Ground in Canada performs the business deliveries and residential deliveries.
- FedEx SmartPost - Consolidates parcels from merchants such as e-commerce and catalog companies and uses the United States Postal Service for the final delivery. Formerly the independent company Parcel Direct until FedEx acquired them for $120M in 2004.

FedEx Ground delivery truck

FedEx Freight - Less than truckload (LTL) and other freight services. FedEx is one of the largest LTL carriers in the United States, behind YRC Worldwide, and Con-way.
- FedEx Freight East - Formerly American Freightways.
- FedEx Freight West - Formerly Viking Freight.
- FedEx National LTL - Formerly Watkins Motor Lines.
- FedEx Freight Canada - Formerly Watkins Canada Express.
- Caribbean Transport Services - Up until 2003, a part of FedEx Trade Networks. Provides airfreight forwarding services between the U.S. mainland, Puerto Rico, the Dominican Republic, and other Caribbean islands.

FedEx Kinko's

FedEx Office (formerly FedEx Kinko's) - The retail arm of the corporation, offers copying and digital printing, professional finishing, document creation, Internet access, computer rentals, videoconferencing, signs and graphics, notary, direct mail, Web-based printing, and FedEx shipping. Formerly an independent company, known as Kinko's until it was acquired by FedEx in 2004 and rebranded to FedEx Kinko's.
FedEx Office and Print Centers - Provides limited FedEx Kinko's services such as copying, printing, Internet access and FedEx shipping.
- FedEx Ship Centers - Provides a central location for FedEx customers to deposit their packages for shipping, also offering a self service photocopy and fax machine, office products for packing and shipping, boxes and packaging services. Formerly, these locations were called FedEx World Service Centers.

FedEx Custom Critical - Delivers urgent, valuable, or hazardous items using trucks and chartered aircraft. Freight not accepted for transport includes perishable food, alcohol, livestock, household goods, hazardous waste and money. Drivers are independent contractors. Service in Mexico uses interline carriers. Formerly Roberts Cartage or Roberts Express.
- Passport Transport - Transports cars, especially those of high value.
- White Glove Services - Handles high-value or sensitive freight which may require special handling, extra security, or temperature controlled transport. For example, bacteria cultures, temperature sensitive medications, and certain food items can be transported at the temperature intended by the shipper.
- Air Expedite - Formerly known as CharterAir. Specializes in same and next day delivery of freight, including Saturday delivery. Capable of chartering exclusive-use aircraft from Cessna Caravans up to Antonov An-124s for both domestic and international shipments. Also provides airfreight options for freight normally considered too large and/or heavy to be shipped via normal Express Freight service.

FedEx Trade Networks - Provides services relating to customs, insurance, and transportation advice. Formerly C.J. Tower & Sons, then Tower Group International.

FedEx Supply Chain Services - Provides logistics services including Critical Inventory Logistics, Transportation Management Services, Fulfillment Services, etc. Formerly Roadway Logistics System, then Caliber Logistics.

FedEx Services - Provides marketing and information technology (IT) services for the other FedEx divisions.

FedEx FCIS or FedEx Customer Information Services - Offering a customer service toll-free telephone line for customer questions. It is operated by an automated operator then will prompt the user to a live agent for uses of tracking, claims, scheduling pick-ups (Express, Ground, Same Day, Custom Critical, Freight Express, and Freight LTL), compliments and complaints, locations (both staffed counter locations and drop-boxes), ordering supplies, setting up FedEx accounts, billing etc

Compensation at Fedex

Below is Fedex salary and hourly pay information for common jobs at fedex operating units, as reported by fedex employees:

Fedex Salary (average)