Medco is a leading pharmacy benefit manager (PBM), with the nation's largest mail order pharmacy operations. Through advanced pharmacy, Medco improves the health and lowers the total cost of care for clients and their members.

Helping to ensure that millions of Americans have access to affordable, high-quality prescription healthcare is more than our business-it's our calling.

Medco is making pharmacy care better for people with chronic conditions and who need medications on an ongoing basis. Medco, the world's most advanced pharmacy^®, has specialist pharmacists trained in specific chronic conditions. Each specialist is trained in the medications used to treat those specific chronic conditions. If a safety concern arises with a member's medication, our specialists will work with the member and his or her doctor to help avoid potentially harmful drug interactions. They can even help the member save on medications. Learn more at www.MedcoSpecialists.com.

We're dedicated to bringing you:

We're our customers' champion because we listen to them and understand their needs. Medco looks beyond traditional drug trend management to deliver advanced pharmacy care that lowers our clients' total cost of care while improving their members' health.

We do this by:

• Offering total cost solutions that help to lower prescription drug costs and total healthcare costs. We do this through pharmacy benefit modeling, drug trend management, and Medicare solutions, to name a few.
• Engaging members to help make better member decisions through innovative personalized member engagement programs. A prescription benefit plan is only as good as the number of members who follow it.
• Tailoring our services to meet the unique needs of our clients. Our size and scale allow us to provide customized, responsive service through our dedicated Client Service teams, award-winning member programs, and seamless pharmacy operations.
• Providing an award-winning mail order business that helps reduce medication costs for our clients while providing greater safety and convenience to their members.
• Encouraging the right behavior by working with doctors to prescribe medications on a plan's approved list of medications, also known as a "formulary," and the use of clinically appropriate generic drugs through our generic education and substitution programs.

The quest for lower costs should not come at the expense of your members' health. At Medco, we make every investment and take every measure to help ensure that everything we do is clinically sound-without compromise, without exception.

• Our member engagement programs and sophisticated information systems provide members, pharmacists, nurses, and doctors with information that helps to ensure the most appropriate use of prescription drugs based upon the individual's health profile, best clinical practices, and prescription plan program.
• Our health and care support programs integrate patient-specific pharmacy information with medical, lab, and patient-reported data, allowing Medco to engage your entire population to improve health and reduce overall healthcare costs. These programs also include nurses and health coaches with advanced training and encourage real-time collaboration between Medco pharmacists, nurses, and physicians to improve care delivery.
• Our specialist pharmacists work with the member's physician to help prevent harmful drug interactions, and they cross-check the member's current medications with his/her health history and available lab work to help him/her stay safe. In addition, our specialists let the member's doctor's office know how their prescription plan program works so the doctor can also save the member money. Medco's specialist pharmacists help in the treatment of your members' specific chronic conditions.
• Our drug utilization reviews and innovative pediatric and senior drug review programs help ensure member safety.
• The goal of our proprietary methods and advanced robotics is to provide the safest, fastest, and most cost-effective way of filling a prescription via mail order.
• Medco is proud to adopt the American Pharmacists Association's (APhA) code of ethics and to use the APhA's principles of practice as a framework for the evolution of Medco's business model. The American Pharmacists Association is the nation's largest society of pharmacy researchers, scholars, and professionals, and it is a leader in educating pharmacists and advancing public health through pharmaceutical care. Additionally, a copy of the Attorney General/Department of Justice consent agreement, which provides detail regarding business practice changes that Medco has adopted as a result of the agreement, and which have made Medco the gold standard of its industry, is also available for review.
  
  To obtain a copy of the APhA's code of ethics and principles of practice or the Attorney General/Department of Justice consent agreement, please call 1 201 269-1290 or e-mail at medcodocumentrequest@medco.com.

For our clients:

• At Medco, we've organized ourselves according to your needs. We have dedicated account teams that focus on your specific type of organization, helping you offer your members custom-tailored plans that meet their unique goals. Learn how we tailor solutions for key client groups >

 

And our clients' members:

• Whether your members choose to use one of our almost 60,000 retail pharmacies or our industry-leading mail order service, safety, speed, and service are the hallmarks of every Medco member interaction.
• Our interactive voice response system, our "first-call resolution" customer service policy, and our 24/7 pharmacist availability keep member satisfaction at unprecedented and unrivaled industry levels.

At Medco, good has never been good enough. We've always been at the forefront of the industry - in knowledge, innovation, technology, and in pioneering new products and services. Medco is moving beyond the traditional PBM role of administering pharmacy benefits. Through innovation and personalization, we're advancing the practice of pharmacy. You can count on us to continue being a catalyst for positive change because we never stop trying to do it better. Medco is at the head of the industry and at the heart of health.