Careers at Jigsaw
Senior Data Specialist
Location: Post Falls, ID
Reports To: Director of Professional Services
The Company
Jigsaw (www.jigsaw.com) is quite simply unlike any other organization. We firmly established ourselves as one of the unique success stories of the Web 2.0 revolution. For the past several years Jigsaw has been leveraging user generated content to map the global business community. By doing so, we have created an online, collaborative business-contact marketplace where marketers, recruiters, and sales people can buy and trade third-party business contact information. Even the most world-weary VC's applaud the paradigm shifting vision at the heart of the Jigsaw story:
"It's always a mind blower when some startup fundamentally changes the rules in any category that is assumed to be mature." – Jeff Nolan, SAP Ventures
This is a rare opportunity to join one of the most unique companies in Silicon Valley, where a healthy contempt for the status quo is essential, and to play a central role in accelerating the growth of this successful business to a position of global market leadership. Jigsaw is a venture-funded startup with offices in San Mateo, CA, and Post Falls, ID.
Find out what the Wall Street Journal, San Francisco Chronicle, Business 2.0, Smart Company and Information Week are saying about Jigsaw by going to our Press Room. We look forward to hearing from you!
The Role
The Senior Data Specialist is a member of the Professional Services Team. The Senior Data Specialist will take the lead responsibility for the design, development and execution of all data processes for supporting clients. This position will have primary responsibility for the quality and timeliness of service requests such as custom targeted lists, analytic files, data hygiene reports, CRM cleaning engagements and research results. Familiarity with Perl programming language (or experience in another programming language), experience in accessing MySQL or SQL databases, and experience with Excel, are needed for this position. The Senior Data Specialist will interact closely with the Company sales force and Sales Operations. This position requires the ability to insightfully and accurately evaluate the data as well as communicate it appropriately. The role of the Senior Data Specialist is to lead team members in processing all client service requests that have been assigned to them, using all standard and custom designed tools/processes available to them, ensuring that all quality standards are utilized and schedule deadlines are met.
Responsibilities:
- Receives and process monthly data requests from clients in support of the sales cycle
- Designs/develops standard reports and other analytical processes for the department
- Designs/develops programs to create and load files, extracts and reports as needed
- Performs research and problem solving as well as responds to questions about client data
- Leads team to ensure completion of client requests with 100% first time quality and deliverables according to project deadlines with 95% on time performance
- Receives, extracts, verifies and processing data in a manner that is timely and appropriate for various types of requests ranging from simple data analysis to custom CRM cleaning engagements
- Develop and maintain standardized reports for Sales Operations personnel that provide metrics relating to internal data content
- Assist in the decisions for data purchases/partnerships via data analysis and data vendor selections; stay abreast of changes to current data sources and potential new data sources; educate internal customers on uses and caveats of the data.
- Support additional ad-hoc requests for sales data and analysis.
- As required, interacts with respective Sales Operations staff on a regular basis to assist with the timely completion of planned/schedule client deliverables and outreach plans.
- Interacts with Client to either obtain additional data, or request help interpreting existing data records
- Interacts with IT support for system resources and Service Delivery Applications
- Learns the duties performed by fellow team members and provides coverage for these tasks as needed
- Active participation in evaluation of candidates and training of co-workers
- Ensures timely communication of operational issues, system down time, including data delays, workload, scheduling, execution, and trouble-shooting escalating issues to appropriate resources for resolution (Data Services, Sales)
- Establishes and maintains activity logs, and reports related to assigned production deliverables
- Ability to handle multiple clients independently, whether simple or complex in nature
Requirements:
- Qualifications include experience working in a programming/ production environment, with strong problem-solving, analysis and critical thinking skills
- Solid experience with Perl programming language, SQL, MySQL and Excel
- Working knowledge of HTTP, SMTP and XML desired
- Ability to manage multiple tasks and tight deadlines
- Experience in technical customer facing position
- Ability to lead small team to successful completion of deliverables
- Desire to work in a fast-paced environment
- Careful attention to detail and ability to organize work
- Initiative to work independently as well as coordinate work with team members
- Flexibility and responsiveness to frequently shifting priorities
- Desire to learn and apply new skills and approaches
- Strong verbal and written communication skills
- Strong Analytical skills
- Forward thinking, self starter mdash; ability to work with minimal direction and exercise sound judgment when performing duties
- Ability to report details on all activities
- Bachelor's Degree (4 year) in a programming, computer science or business related field, or equivalent experience desired
Benefits:
- Competitive salary based on experience
- Medical, dental, vision, AD & D, life and long-term disability insurance
- Flexible Spending Account
- 401K and stock options
How to Apply:
- Please Visit: https://home.eease.com/recruit/?id=120827
- This is a contract position