Careers at Jigsaw

Customer Success Manager II

Location: Post Falls, ID
Reports To: Customer Success Team Manager

The Company

Jigsaw (www.jigsaw.com) is quite simply unlike any other organization. We firmly established ourselves as one of the unique success stories of the Web 2.0 revolution. For the past several years Jigsaw has been leveraging user generated content to map the global business community. By doing so, we have created an online, collaborative business-contact marketplace where marketers, recruiters, and sales people can buy and trade third-party business contact information. Even the most world-weary VC's applaud the paradigm shifting vision at the heart of the Jigsaw story:

"It's always a mind blower when some startup fundamentally changes the rules in any category that is assumed to be mature." – Jeff Nolan, SAP Ventures

This is a rare opportunity to join one of the most unique companies in Silicon Valley, where a healthy contempt for the status quo is essential, and to play a central role in accelerating the growth of this successful business to a position of global market leadership. Jigsaw is a venture-funded startup with offices in San Mateo, CA, and Post Falls, ID.

Find out what the Wall Street Journal, San Francisco Chronicle, Business 2.0, Smart Company and Information Week are saying about Jigsaw by going to our Press Room. We look forward to hearing from you!

The Role

The Customer Success Manager (II) is responsible for contract renewal and growth of Jigsaw's medium to large corporate clients. The CSM provides proactive, focused attention to strengthen adoption and maximize the client's return on utilizing Jigsaw's suite of solutions. The CSM must possess the technical and sales expertise required to manage all phases of the renewal cycle. He/she will manage a pipeline of renewal and growth opportunities and deliver results against monthly and quarterly forecast targets. The CSM maintains frequent voice and email contact with assigned accounts in order to secure the contract renewal.

Responsibilities:

• Achieve or exceed monthly renewal and growth targets, providing management with an accurate forecast and risk analysis of assigned accounts
• Work with a broad set of corporate accounts to strengthen their adoption of Jigsaw services and help ensure contract renewal
• Closely monitor adoption rates of assigned accounts. Consult with senior level decision makers to determine best approach in leveraging Jigsaw product solutions as well as maximizing the client's ROI
• Answer customer questions and successfully negotiate issues related to renewal contracts
• Disseminate best practices to help drive customer adoption of Jigsaw services
• Build strong client relationships, penetrating additional departments in an effort to scope out new opportunities for growth
• Conduct monthly Care Calls with client base to review and address adoption of product and discuss opportunities to improve their ROI on Jigsaw's services
• Develop and perform company and customer-specific product demos
• Disseminate Jigsaw product and vertical best practices
• Work collaboratively with Sales Team in driving add-on and renewal revenue opportunities
• Escalate critical customer issues; provide summary of the overall 'health' of the account and use of our services

Requirements:

• College degree or equivalent and 3+ years of account management experience required
• Develop a strong understanding of Jigsaw product solutions
• Experience working with senior level executives
• Strong presentation
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others
• Applicant must have excellent computer skills
• Applicant needs to be familiar with Sales Force Automation applications (ACT, Goldmine, SalesForce.com)

Benefits:

• Competitive salary based on experience
• Medical, dental, vision, AD & D, life and long-term disability insurance
• Flexible Spending Account
• 401K and stock options

How to Apply:

• Please Visit: https://home.eease.com/recruit/?id=324326
• This is a full-time position